Shipping

Australia & NZ

Delivery/Shipping

All prices on our website are displayed in Australian dollars (AUD), and will be charged in Australian Dollars.

Any order received after 10am AEST will be processed the next business day. Please count the quoted delivery period in consideration of this.

All parcels are Authority to Leave unless otherwise specified

All orders are sourced and dispatched from our 5 stores in Melbourne

Please allow 1-3 business days for your order to be processed and dispatched.

During sale periods and throughout the holiday season, your purchase may take longer to arrive. Please allow adequate time for delivery.

Orne Trendz will not be held liable for stolen parcels. We strongly recommend customers provide a secure delivery address.

Orne Trendz is not responsible for delays caused by adverse weather conditions or customs clearance processing time.

Confirmation and Tracking

Once your order is placed you will receive an email confirmation from us.

Our website has live access to our stock data base. However, because the data base covers many stores the stock level may not be 100% accurate.

Should your order stock availability changes or does not pass our pre shipping quality check, we will notify you by email or by a courtesy call.

Once your order is processed, you will receive an automated email with a tracking number and information on how to track your purchase.

Deliveries within Australia and New Zealand:

Australia:

Standard shipping: $7.95 (free on orders over $150.00)

5-7 business days

Express shipping: $15.00 (free on orders over $300)

1-3 business days

All orders are sent via Auspost

New Zealand:

Standard postage and handling fee is $25.

Estimate delivery time is 7-10 working days.

Auspost will deliver to your nominated address between 9am and 5pm on business days, excluding public holidays.

Please note that a signature is required for all deliveries via Auspost International.

Lost or Damaged Goods

If goods are lost or damaged in transit, please contact us at [email protected] within 7 working days of placing your order so we can
investigate.

What if I am not available to sign for the Parcel

Someone from your workplace can sign for the parcel on your behalf however if there is nobody is here for a signature a card will be left to inform you
that the package has been returned to the depot.

INTERNATIONAL SHIPPING

Orne Trendz international orders take approximately 10-15 business days depending on location. We ship to most international destinations but
please note we do not ship to international PO Boxes.

Prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the
customer. Please check with your local customs office for further information. We also unfortunately cannot mark any international order as a ‘gift’,
due to law prohibitions.

INTERNATIONAL SHIPPING COSTS

All international parcels are standard shipping

Japan, China, Hong Kong, USA and Canada: Flat rate $30
Rest of the world: Flat rate $50

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

As soon as your order is shipped from our Warehouse, you will be sent an ‘order shipped’ email to confirm that it’s on its way and a tracking number
will be provided. From there it should be delivered within 10-15 business days.

If you are trying to estimate when a package will arrive please consider the following:

Orders placed after 10 am will be downloaded into the system for the following day therefore not processed that day.

IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?

Please contact our online team at [email protected] and you will receive a response within 2 business days or you can contact us by phone on
03-83752173 Monday to Friday from 9:00am – 5:30pm.

Please note if you contact us by email on the weekend you will not receive a response until Monday.